Outsourcing
of database administration
Transfer DBMS and operating system support to our experts. While you are doing business, we are responsible for the stability of your databases. One—time jobs or constant 24/7 support - you decide.
We set up the parameters for the provision of services for each client and fix them in the contract.
What is included in the service?
Incident support
Processing of requests for changes
Software installation and configuration
Routine and preventive maintenance
Backup and fault tolerance
Service level guarantees
We set up the parameters for the provision of services for each client and fix them in the contract.
Download an example of a standard SLA
Cost of services
Database and OS administration starts at ₽90,000/month. The exact cost is calculated individually.
Affect the cost:
● Volume of supported software
● Availability of fault-tolerance and backup systems
● Required operating format (T&M or SaaS)
● Additional requirements
We guarantee access for you
● Dedicated service manager
● Full-fledged service center
● Escalation system
● Flexible pricing
Benefits of outsourcing database work
Reducing the software cost of ownership (TCO)
Focus on business processes
Guaranteed quality
Less risks
Team expertise
Technical
stack
Types of DBMS:
Oracle, MS SQL Server, PostgreSQL, MariaDB, MySQL
OS types:
Linux, Microsoft
Windows Server, UNIX-based
“Right line has been developing and outsourcing services since 2017. We started in the banking sector, where strict SLAs are always in place, 24/7 support is required, and there’s no room for error. This set the bar high for our team.
Our clients now include retail, insurance companies, pharmaceuticals, and fintech. But our approach has remained the same: we deliver work that ensures the infrastructure doesn’t fail at the most crucial moment.”
— The Right line Team
Service Delivery Roadmap
Concluding an NDA
Completing a questionnaire, meeting with technical experts to clarify the scope of support
Provision of a commercial proposal with the terms of service and its approval
Conclusion of the contract
Resolving the access system issue, assigning a service manager, defining the service project team, entry points on both sides, and escalation schemes
Execution of work, provision of reports based on the results of reporting periods
Immediately after completion of the work, the Client is asked for feedback (through surveys, interviews, or acceptance reports). Strengths and hidden pain points are identified.
Service improvement: Based on feedback, internal procedures are adjusted, errors are corrected, and service standards are updated. Once processes are optimized, the cycle restarts at a completely new level.
Our cases
● Migrate 9 Oracle databases to new hardware (x86)
● Minimize downtime while taking business processes into account
● Ensure fault tolerance after migration
Results:
Conducted an express audit and developed a migration strategy for each database. Created a fault-tolerant Oracle infrastructure on the new hardware. Provided extended technical support for all 9 databases.
● Ensure business continuity
● Increase system resiliency
● Reduce total cost of ownership (TCO)
Results:
Minimized failures, continuous optimization, freeing up the client's internal resources. Stack: Oracle, MS SQL, PostgreSQL, ClickHouse, GreenPlum, UNIX/Linux, Kafka, Zabbix, Grafana, Apex.
FAQ
We offer subscription and one-time services and work on DBMS and OS administration.
Subscription services and work include outsourcing of DBMS and OS administration, as well as extended technical support.
One-time services and work include auditing, migration, performance tuning, and building a fault-tolerant infrastructure.
The outsourcing of DBMS and OS administration includes incident support, processing of requests for changes, routine and preventive maintenance. The full list of works is available upon request.
We work with Oracle, MS SQL Server, PostgreSQL, MariaDB, MongoDB, MySQL, Click House, GreenPlum DB, Sybase. We also help with migration between them.
Linux, Windows Server, and UNIX.
Yes, we can provide round-the-clock support with guaranteed SLA, and the 8/5 format is also available.
Starting from 160,000 rubles per month. The total cost is calculated individually and depends on the amount of software being serviced, availability of fault tolerance and backup systems, T&M or SaaS operation format, and additional requirements.
To get an accurate cost calculation for your project, fill out the brief. Our manager will contact you and prepare a personal commercial offer as soon as possible.
A dedicated service manager, the services of the first, second and third support lines by the Service Center, accounting for requests in the ticket system, integration of the car monitoring system with the Service Center infrastructure, escalation system, customized SLA are available to the Client.
Database installation, configuration, and migration, 24/7 monitoring, Backup and Disaster Recovery, Performance and query optimization, Security and compliance, scaling, consulting, and auditing.
An external DBA contractor can complete the entire range of tasks related to DBMS and OS administration on their own. This includes the installation, configuration, and migration of databases and operating systems, round-the-clock auto-monitoring with integration with the ticket system, backup and Disaster Recovery (if these services are included in the support agreement), consulting, auditing, building fault-tolerant infrastructure and its support, and participating in development and development projects.
It all depends on your requirements, the amount of software being serviced, and other factors. For consultation, please leave a request. Our manager will tell you in detail about the possibilities of outsourcing DBMS and OS administration.
A distinctive feature of incident support is the flexible choice of a cooperation model: according to the SaaS model ("everything is included" in the subscription fee) or payment for the resources actually spent according to the T&M (Time & Materials) model.