Outsourcing of database administration
Transfer DBMS and operating system support to our experts. While you are doing business, we are responsible for the stability of your databases. One—time jobs or constant 24/7 support - you decide.
We set up the parameters for the provision of services for each client and fix them in the contract.
What is included in the service?
Incident support
Processing of requests for changes
Software installation and configuration
Routine and preventive maintenance
Backup and fault tolerance
Service level guarantees
We set up the parameters for the provision of services for each client and fix them in the contract.
Download an example of a standard SLA
Cost of services
DBMS and OS administration — from 90,000 ₽/month. The exact cost is calculated individually.
Affect the cost:
● Volume of serviced software
● Availability of fault-tolerance and backup systems
● Required work format (T&M or SaaS)
● Additional requirements
Guaranteed to be available to you
● Dedicated Service Manager
● Full-fledged service center
● Escalation system
● Flexible pricing
The benefits of outsourcing
work with databases
Lower Software Cost of Ownership (TCO)
Focus on business processes
Guaranteed quality
Fewer risks
Team expertise
Technical
stack
Types of DBMS:
Oracle, MS SQL Server, PostgreSQL, MariaDB, MySQL
OS Types:
Linux, Microsoft
Windows Server, UNIX-based
“Right line has been developing and outsourcing services since 2017. We started with the banking sector, where SLAs are always strict, 24/7 support is required, and there is no room for error. This set the bar high for our team.
Currently, our clients include retail, insurance companies, pharma, and fintech. But the approach remains the same: we do the work so that the infrastructure does not fail at the most crucial moment.”
— The Right line team
Service delivery roadmap
Conclusion of the NDA
Filling out a questionnaire, meeting technical experts to clarify the scope of support
Provision of KP with terms of service and its approval
Conclusion of an agreement
Solving the issue with the access system, identifying the service manager, defining the service project team, entry points from both sides, escalation schemes
Execution of works, provision of reports on the results of accounting periods
Feedback is requested from the Customer immediately after completion of the work (through surveys, interviews, or acceptance certificates). Strengths and hidden "pains" are revealed.
Service improvement: Based on feedback, internal regulations are adjusted, errors are corrected, and service standards are updated. After optimizing the processes, the cycle starts anew at a qualitatively new level.
Our cases
● Migrate 9 Oracle databases to new hardware (x86)
● Minimize downtime based on business processes
● Ensure fault tolerance after migration
Results:
We conducted an express audit and developed a migration strategy for each database. We have created a fault-tolerant Oracle infrastructure on new hardware. We provide extended technical support for all 9 databases.
● Ensure business continuity
● Improve system fault tolerance
● Reduce Total Cost of Ownership (TCO)
Results:
Minimal number of failures, constant optimization, and release of internal client resources. Stack: Oracle, MS SQL, PostgreSQL, ClickHouse, GreenPlum, UNIX/Linux, Kafka, Zabbix, Grafana, Apex.
FAQ
Oracle, MS SQL Server, PostgreSQL, MariaDB, MySQL. We also help with migration between them.
Linux, Microsoft Windows Server, UNIX-based.
Leave a request or fill out a brief at the link. We will conduct an analysis and propose the optimal support model.
Yes, we can provide round-the-clock support with guaranteed SLA. But you can also always choose the 8/5 format.
Yes, we appoint a service manager for each project.
The minimum cost of services is 90,000 rubles/month. But it all depends on the amount of infrastructure and the chosen format. We will calculate the cost after filling out the brief and the questionnaire.
T&M (payment by the hour) and SaaS (solutions for incidents and change requests are included in the subscription fee).